Manage Oneself We’ve Had A Complaint

Whilst my father was in hospital, towards the end of 2011, I was working somewhere where I had the opportunity to speak to a lot of people. When I first started working there, there were a number of things that I enjoyed.There were a number of people who I got on well with, and then there were the people who I spoke to each day. The manager wasn’t too bad either; generally, he was easy-going and fair.A Big DifferenceAfter I had been there for a few weeks, I was asked if I could stay behind and help move a few things. I was happy to do this, and the manger thanked me for what I had done once this had taken place.I felt as though I was appreciated and valued, which caused me to feel as though I was part of the team. From this moment on, I was only too happy to help the manger in any way that I could.ContemplationThere were plenty of customers who ended up becoming friends, and this meant that we would talk about all kinds of things. And when I didn’t have anything to do, it gave me the chance to think about life.Being around so many people also meant that I picked up a lot of insights, and I would write about these later on. It wasn’t all positive, though, as I would often go home feeling burned out.

Two SidesOn the one hand, I loved speaking to people and listening to what they had to say and, on the other, I could have done with working fewer hours. Still, the energy I received through doing this made it a lot easier to handle.However, the second year I was there just wasn’t the same, and there were a number of reasons for this. I was no longer the same person and it was a lot busier than it had been the previous year.A Change of SceneryDuring the second year that I was there, I was asked if I would like to work somewhere else that was owned by the same company. I thought that this would give me the chance to get out of there and to experience something different.The trouble was that I was going there because they were under staffed, so it wasn’t going to be any easier. Due to what was taking place in my personal life, I certainly didn’t need any more stress at this point in my life.The End of the LineIn the beginning I thought that it was fun being there, but my outlook started to change after I had been there for a few months. One afternoon, we had run out of something, and I said to a few customers that it would take about 15 minutes until we had more.It turned out that one of these customers worked for one of the company’s that supplied the food that we were selling. The reason I knew this was because the manager came over after this had all settled down and told me that this person had complained.Just another PersonI made it clear that I wasn’t rude to anyone, and the only thing I did was tell people that there wasn’t anything that I could do as we were understaffed. And the fact that this person worked for a fairly big company didn’t mean a lot to me.In my eyes, the position they held at a company didn’t mean that they were more important than anyone else. I got the impression that this person had allowed their success to go to their head, and this was why they had a false sense of importance.Putting Things into PerspectiveOnce this had taken place, I started to think about my father and this allowed me to put what had happened into perspective. My father was in a bad way and here was someone who was making a fuss over having to wait a few minutes for a few lettuce leaves.

Now, I understand that this person was not aware of what was going on in my personal life and that they had every right to be annoyed, but due to how I was experiencing life it made me think about how trivial their problem was. I thought that I no longer have time for this.Warn DownIn the upcoming weeks and months, my patience started to run out; I was no longer willing to tolerate this kind of behaviour. It wasn’t long before I had to deal with another customer who complained about a drink that he had ordered.The coffee machines had been changed in order to make more money, and these machines were nowhere near as fast as the old machines. This wasn’t the only time someone complained, though, as it happened a few more times.The Time Had ComeIn the beginning of 2012, I had had enough; I knew that I had to move on. I stopped working there and this gave me the time that I needed to write, amongst other things.As I look back on this time in my life, it makes me think about how much of an effect our perspective has on our life. And once our perspective has changed, we can no longer go back to who we were before.

What It Takes to Be a Certified With ISO

Benefits of ISO International Standards?

JAS-ANZ International Standards guarantees that products and services are safe, reliable and of good quality. For companies, they are strategic tools that help reduce costs by minimizing waste and errors and increasing productivity. They help companies gain access to new markets, in order to bring about equity, for developing countries and facilitate free and fair world trade.

How does JAS-ANZ develop standards?

JAS-ANZ are developed by the people that need them, through a consensus process. Experts from all over the world develop the standards that are required by their sector. This means they reflect a wealth of international experience and knowledge.

The main benefits of JAS-ANZ standards

JAS-ANZ was founded with the idea of answering the fundamental question: “what’s the best way of doing this?”

IMS (integrated management systems)

An integrated management system (IMS) combines all the components which is linked to different enterprises or business in a system, which helps in facilitating management and operation. Quality, environment and safety management systems are generally combined and administered as IMS. These systems are not separate systems but are later merged together, but are integrated with links to similar processes are managed and executed smoothly, without duplication.

As a part of gaining ISO certification it is important to have a good quality management system that not only meets the standards, but it will also improve business processes.


1. Identify your key drivers

Its recommended that a formal is done at a senior management level, your key drivers for implementing a Quality Management System. Such drivers should include improved awareness of the performance of your key processes and the need for continual improvement, as well as any specific customer requirements.

2. Obtain the standard

Purchase a copy of the standard. Search the web for links to relating to your particular sector. Make sure you know the facts from the myths. An illustration, ISO 9001 is applicable to any organization in any industry, not just the manufacturing sector.

3. Define your strategy

To successfully implementation of a Quality Management System, commitment is required from senior management on defining the strategy. Start to formally document a quality policy and objectives following adequate requirements. Ensure that the requirements of the quality policy are measureable to be able to demonstrate continuous improvements.

4. Planning provides resources for

Developing a quality management system requires resources to be made available and realistic timelines allocated ensuring that responsibilities are shared within the organization and not just allocated to the Quality Manager. As the system is developed, this plan should be reviewed by senior management and kept updated. The responsibility for the Quality Management System and the Quality Management representative should be clearly identified. In addition, you may wish to employ a consultant to help develop the system. Make sure that the consultant knows and understands your business and any advice that covers your business as a whole.

5. Know your processes

IS0 9001 requires you to formally describe the interaction between the processes within the management system. This can be achieved by a simple process map specific to

your organization. The map should identify the key processes and also indicate the resources, controls, documentation and records needed to meet your customers’ requirements. Ensure this process map is validated throughout your business to ensure no areas or interactions are missed. As the system is developed this process map should be used, reviewed and updated for its eventual inclusion in the Quality Manual.

6. Determine training needs

ISO 14001, ISO 18001, ASNZ 4801, ISO 27001 requires proper identification of competence requirements for employees coming within the scope of the Quality Management System. Team leaders, employees and internal auditors will all need to meet the requirements of competence, sometimes requiring external training. A range of courses, workshops and seminars are available to meet these needs. Make sure to define how you will demonstrate the effectiveness of training.